Delivery policy
1. Introduction
1.1 In
this policy we set out details of the delivery methods, periods and charges
that apply to orders for our products made through our website or by telephone
or email.
1.2 This
policy is a legally binding document, and this policy shall form part of the
contract of sale between you and us made under our terms and conditions of sale.
2. Free delivery
2.1 We
offer free UK standard delivery to all mainland UK addresses* on all orders over
£100 (including VAT). *Excluding Scottish Highlands
2.2 All
other orders will be subject to delivery charges as detailed in Section 5.
3. Geographical
limitations
3.1 We
will usually be able to deliver to the following countries and territories: England,
Scotland, Wales and Northern Ireland.
3.2 We
may from time to time agree to delivery products to other countries and
territories.
4. Delivery methods and
periods
4.1 The
methods that we use to deliver our products, and the time periods within which
delivery is usually completed, are as follows:
(a) if
your delivery address is on the United Kingdom mainland, you will be able to
select identify delivery method, and the typical period for delivery of
products by this method is 5 working days.
4.2 If
you place your order by 1pm on a
working day, these time periods run from the close of business on that day; if
you place your order after 1pm on a working day, or on a non-working
day, these time periods run from the close of business on the next following
working day.
4.3 The
delivery periods set out in this Section 4 are indicative only, and whilst we
will make every effort to ensure that you receive your delivery in good time,
we do not guarantee delivery before the end of the stated period.
4.4 We
may conduct fraud screening checks before dispatching the product, and these
checks may delay your delivery. If the delivery is likely to be delayed as a
result of fraud screening checks, we will notify you.
5. Delivery charges
5.1 Delivery
charges will be calculated by our website and automatically applied to your
order during the checkout process, or alternatively quoted by us.
5.2 Applicable
delivery charges will depend upon the delivery method you select, the location
of the delivery address, and the size and weight of the products in your order.
5.3 Our
delivery charges are as follows:
6. Delivery tracking
6.1 Delivery
tracking is available in respect of all orders for our products.
7. Receipt and
signature
7.1 All
deliveries must be received in person at the delivery address, and a signature
must be provided.
7.2 Our
delivery service provider will notify you in advance of attempting to make a
delivery requiring signature.
8. Additional
deliveries
8.1 If
an initial delivery attempt is unsuccessful, our delivery service provider will
make at least 1 more attempt to deliver the products in your order.
9. Collection
9.1 If
your products remain undelivered despite our delivery service provider making at
least 1 more attempt to deliver them, the delivery service provider will leave
a card at your address, with instructions on how you may collect your products,
including a time limit for collection.
10. Delivery problems
10.1 If
you experience any problems with a delivery, please contact us using the
contact details that we publish on our website or otherwise notify to you.
10.2 If
our delivery service provider is unable to deliver your products, and such
failure is your fault, and you do not collect your products from our delivery
service provider within the relevant time limit, we may agree to arrange for
re-delivery of the products; however, we reserve the right to charge you for
the actual costs of re-delivery (even where the initial delivery was free of
charge).
10.3 An
indicative list of the situations where a failure to deliver will be your fault
is set out below:
(a) you
provided the wrong address for delivery;
(b) there
is a mistake in the address for delivery that was provided;
(c) the
address for delivery is not reasonably accessible;
(d) the
address for delivery cannot safely be accessed;
(e) if
in-person receipt is not required, there is no easy and secure means of leaving
the products at the address for delivery and there is no person available to accept
delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
Returns policy
1. Introduction
1.1 We
understand that from time to time you may wish to return a product to us.
1.2 We
have created this policy to enable you to return products to us in appropriate
circumstances.
1.3 This
policy shall apply to all customer in the UK excluding B2B customers.
1.4 This
policy shall apply to all orders submitted through our website.
1.5 This
document does not affect any statutory rights you may have as a consumer (such
as rights under the Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
2. Returns
2.1 If
you have no other legal right to return a product and receive a refund or
exchange, then you will nonetheless be entitled to return a product to us and
receive a refund in accordance with this policy if:
(a) we
receive the returned product within 14 days following the date of dispatch of
the product to you.
(b) the
returned product is unused, in its original unopened packaging (with any seal
or shrink-wrap intact), with any labels still attached, and otherwise in a
condition enabling us to sell the product as new.
(c) you
comply with the procedure set out in this policy in relation to the return of
the product; and
(d) none
of the exclusions set out in this policy apply.
3. Returns procedure
3.1 In
order to take advantage of your rights under this policy, you must contact us
by email to obtain a return authorisation number, and then send the product to
us with a covering note quoting that number.
3.2 Products
returned under this policy must be sent back to address in the email. Please make sure the product is insured to
the correct value.
3.3 You
will be responsible for paying postage costs associated with returns under this
policy.
4. Exclusions
4.1 The
following types of product may not be returned under this policy:
a. any
product made to your specification.
b. any
product made to order.
c. any
product personalised or adapted for you.
d. gift
vouchers.
5. Refunds
5.1 We
will give you a refund for the price you paid to us in respect of any product
properly returned by you in accordance with this policy.
5.2 We
will not refund to you the original delivery charges relating to the returned
product.
5.3 We
will not refund to you any costs you incur in returning the product to us.
5.4 We
will usually refund any money received from you using the same method
originally used by you to pay for your purchase.
5.5 We
will process the refund due to you as soon as possible and, in any event,
within 30 days following the day we receive your returned product.
6. Improper returns
6.1 If
you return a product in contravention of this policy, and you do not have any
other legal right to a refund or exchange in respect of that product:
(a) we
will not refund the purchase price or exchange the product.
(b) we
may retain the returned product until you pay to us such additional amount as
we may charge for re-delivery of the returned product; and
(c) if
we do not receive payment of such additional amount within 14 days of issuing a
request for payment, we may destroy or otherwise dispose of the returned
product in our sole discretion without any liability to you.
7. Our details
7.1 This
website is owned and operated by JG Electrical Ltd T/A Weybridge Lights
7.2 Our
principal place of business is at 6 Temple Market, Queens Road, Weybridge,
Surrey KT13 9DL
7.3 You
can contact us:
a. by
post, using the postal address given above.
b. using
our website contact form.
c. by
email, using the email address published on our website from time to time.